Privacy Policy

Effective June 2, 2026 · Last updated June 2, 2026
Lightwork (“we,” “our,” or “us”) is operated by MK Solutions, LLC. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile and web application (the “App”). It is written to comply with the California Consumer Privacy Act (CCPA/CPRA) and the General Data Protection Regulation (GDPR).

1. Information We Collect

Account & identity

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Your name, email address, and profile photo.
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A unique account identifier, and the identifier from any sign-in provider you choose (Google, Apple, or Facebook).
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A phone number, only if you choose to link a phone sign-in method.

Content you create

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Tasks you post or volunteer for, including any location you choose for a task.
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Groups you create or join, and your participation in them.
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Messages you send, including direct messages between members.
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Photos you upload, and feedback you submit.

Device & technical data

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Push notification tokens (so we can deliver notifications you opt into).
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Device and app information — device identifier, operating system, app version, and IP address.
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Crash reports, diagnostics, and performance data when something goes wrong.

Usage & analytics

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Aggregate, non-identifying interaction events (for example, which screens are opened) used to understand and improve the App. We do not include the content of your messages or another member’s identity in these events.
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On the web, cookies and similar analytics — see “Cookies & analytics” below.

2. How We Use Your Information

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Operating, maintaining, and improving the App.
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Connecting members and facilitating task collaboration and groups.
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Sending push and email notifications you’ve opted into.
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Analyzing aggregate usage to improve performance and reliability.
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Detecting, preventing, and responding to fraud, abuse, or safety issues.
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Complying with our legal obligations.

3. Cookies & Analytics (Web)

On the web, analytics load only after you accept in our cookie-consent banner. If you accept, we use Google Analytics 4 (which sets a first-party _ga cookie) and Vercel Web Analytics & Speed Insights to understand aggregate traffic and page performance. Google’s cross-site advertising signals and ad personalization are disabled, and IP addresses are anonymized. If you decline, these analytics are not loaded. Our mobile apps do not use these web cookies.

4. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:
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Consent (for example, web analytics cookies and marketing).
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Contract (to provide the services you request).
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Legal obligation (to comply with applicable law).
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Legitimate interests (to improve the App and keep the community safe).

5. Your Rights

Under the GDPR (EU/EEA users)

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Access your personal data.
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Correct inaccurate information.
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Delete your personal data (the “right to be forgotten”).
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Restrict or object to processing.
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Data portability.
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Withdraw consent at any time.

Under the CCPA/CPRA (California residents)

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Know what personal data we collect and how it’s used.
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Access and receive a copy of your data.
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Request deletion of your data.
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Opt out of the sale or sharing of personal data — we do not sell or share your data.
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Correct inaccurate personal information.
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Limit the use of sensitive personal information.
You can exercise these rights in the App, or by emailing us at matt@mksolutionsky.com. See our Data Deletion Policy for how to delete your account.

6. How We Share Your Information

We do not sell your personal information. We share data only as described here:
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With other members: limited information (such as your name and profile photo) is visible when you post or volunteer for tasks, or participate in groups.
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With service providers (sub-processors) who help us run the App, listed below.
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With legal authorities, if required by law or to protect the rights, property, or safety of our members or the public.
Our mobile apps include Meta’s Facebook Login SDK so you can sign in with Facebook. That SDK is capable of collecting a device identifier for advertising; we disable that collection, so no advertising identifier is accessed and no tracking prompt appears.

7. Service Providers (Sub-processors)

We rely on the following providers to operate the App. Each acts on our behalf under data protection terms, and is not permitted to use your data for its own purposes:
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Google / Firebase — authentication, database, file storage, push delivery, and (on mobile) analytics and crash reporting.
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Apple — Sign in with Apple and Apple Push Notification service (iOS).
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Meta — Facebook Login (only if you choose it).
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Sentry — crash and error diagnostics.
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Algolia — powering in-app search of tasks and groups.
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Google Maps & Places — task location selection and map display.
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Mailgun — sending invitation emails.
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Vercel — web hosting and web analytics.

8. International Transfers

Lightwork is operated from the United States, and your data may be transferred to and stored in the U.S. Where required, we use appropriate safeguards, such as Standard Contractual Clauses, to protect your data.

9. Data Retention

We retain your personal data only as long as necessary for the purposes described above, or as required by law. You may request deletion of your account and associated data at any time — see our Data Deletion Policy.

10. Security

We implement technical and organizational measures to safeguard your data, including encryption in transit, access controls, and secure storage. No system is completely secure, but we work to protect your information and to respond promptly to any incident.

11. Children’s Privacy

Lightwork is not intended for children under 13. We do not knowingly collect personal information from anyone under 13, and the App applies an age gate at sign-up. Members aged 13–17 should use Lightwork only with the involvement and consent of a parent or legal guardian. If you believe a child under 13 has provided us personal information, contact us and we will delete it. See also our Child Safety Standards.

12. Your Privacy Controls

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Access, update, or delete your account information in the App.
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Change your notification preferences at any time.
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Request a copy of your data (data export).

13. Changes to This Privacy Policy

We may update this policy periodically. If we make material changes, we’ll notify you by email or in-app notification and update the “Last updated” date above.

14. Contact Us

For questions, data requests, or complaints, email us at matt@mksolutionsky.com.
MK Solutions, LLC · Richmond, KY